Timothy J. Pietro, MD, doesn't care much for the term "patient
advocate." It sounds too adversarial for his tastes, too indicative of
an implicit "us" and "them" whose interactions, without said advocate,
would surely be injurious to said patient. It sounds too much like
somebody itching to throw a punch, in other words. And that's not how
healthcare should work, the Riverside urologist argues. The term "often
leads to a mindset to ready ourselves for a fight," he says, "when the
real fight for all of us is not among us, but rather a fight to achieve
the same goal--a healthy mind and body." And besides, he says, there's
no reason to label the obvious. "I think good physicians, by the very
nature of their sworn duty, are to always be patient advocates," he
comments. "I believe we were acting in that capacity long before that
contemporary and overused term became so popular."
Dr. Pietro isn't the only Southern California physician who chafes a
bit under the term "patient advocate." Doctors, of course, treasure
their role as--well, whatever the best term for it is. It's the reason
many doctors became doctors in the first place, in fact: to take care
of patients, at every step in the increasingly confusing healthcare
consumer experience. And, like Dr. Pietro, doctors hasten to note that
physicians were, indeed, advocating on their patients' behalf long
before that particular phrase came to be used for it. That's just what
doctors do.
But physicians also recognize that the ground is moving under their
feet, and that means the landscape is going to wind up looking very
different in the future from the way it looks now. The relationship
between patients and the healthcare system is changing radically, as
the people who pay the freight keep changing the rules and as the
technology behind the profession keeps upending the operational apple
cart. And one of the key side effects is change--or the possibility of
it in the near future--in the physician-patient relationship.
That's a good thing, patient advocacy-wise, says Tarzana dermatologist
Dan Gross, MD. "I have no problem being a patient advocate," he says,
"and that means informing patients what their options are if something
happens between them and their insurance companies or government
agencies that's truly not in their best interest." But, he says, he
really wants patients to be empowered to advocate for themselves. "I
think that's better for everybody," he says. "When I contact an
insurance company, it's not going to be motivated to act positively on
my request because it's going to have to pay out additional money. But
patients do pay premiums, and without premiums, there is no insurance
company. So I like for patients to be their own advocates. I'm happy to
assist them and guide them."
For some doctors, though, it's all too much. And none of them speaks as
eloquently on the topic as Howard R. Krauss, MD, a West Los Angeles
ophthalmologist and the president of the Los Angeles County Medical
Association. It's time, he argues, to clear out the clutter and move
healthcare forward by returning to what made the system work so well in
the first place: the absolute primacy of the physician-patient
relationship. Indeed, one of his goals as LACMA leader is "raising
physician and patient consciousness and uniting physicians and patients
in the common vision of recovering and protecting the primacy of the
physician-patient relationship across all modes of medical practice."
He adds: "If we set aside the differences we have among physicians and
focus on taking control back from for-profit health plans and returning
it to the individual physician, in concert with his or her patient, we
can accomplish a lot. But we get bogged down in petty fights with each
other." As a result, he says, "we run the risk of delivering diluted
messages to the regulators, legislators and media and thus neutralizing
our own best intentions."