Use these six tips to help maintain quality care and plan your business moves.
Undoubtedly,
there are many ways that legal confrontations with health insurers or
liability insurers can drain a doctor's wallet, damage the quality of
care, or simply make practicing difficult. And just as certainly,
doctors are always on the lookout for ways to avoid them. We gathered
six tips from physician-focused attorneys to help keep you in the clear.
1 Look Out for Down-Coding.
"The top five insurance companies in California agreed not to do any down-
coding"
as a result of a class-action settlement, says Chris Angelo, a
Manhattan Beach lawyer with Angelo and DiMonda. In down-coding, a
health insurance company pays for the service or procedure whose code
lies immediately below the code reported by the physician in
seriousness or complexity.
Of course, the main antidote to
down-coding is familiar to all doctors. "There's an old saying, 'If
it's not in writing, it never happened,'" says Angelo. I'd be very
oriented toward good note-taking if I was a physician who wants to
maximize the rate of reimbursement."
2 Understand Payment for Special-Needs Children.
Doctors
who deal with special-needs children in California should know that
there is no longer any limit on payment. "The only limit for treating
childhood disabilities-mental and nervous disorders-is medical
necessity," Angelo says. "The only language that the claims adjuster
knows is what he's taught in his insurance policy-Physicians must know
that if they know the law, they can say, 'Well, that's not enforceable
in California, see AB 88,'" Angelo recommends. He also suggests that
doctors who deal with special-needs children visit
www.greaterlongbeach-asa.org for more information.
3 Beware of Silent PPOs.
A
silent PPO is a specific kind of sub-contractor that a physician signs
with, but which is not a health plan itself. In the silent PPO's
contract with a health plan, there may be requirements or restrictions
that the physician doesn't know about. "Make sure you know which health
plan you're agreeing to contract with, and know what payment rates
you're going to be getting from each of them," suggests Larry Conn,
special counsel with Foley and Lardner in Los Angeles. For example, a
physician may assume that a contract with Health Net only pertains to
that insurer, he says. "But it turns out that [the contract] also binds
you with Blue Cross, and the rates are lower than what you could've
gotten from Blue Cross." Conn recommends that doctors ask for something
in writing in a health plan's agreement that clearly states that it
binds them only to certain plans or HMOs.
4 Remove Gag Clauses.
"This
is something that the California Department of Managed Healthcare takes
a very stern view of," says Conn. Gag clauses are provisions that
prevent the physician from discussing certain options with the patient,
such as ways to get treatment that may not be covered by the HMO.
In
another example from Conn, a physician who is ending a particular
health plan contract will sometimes want to tell patients which
insurance carriers he continues to accept, should they want to continue
seeing this doctor. "The physician isn't supposed to tell the patient
to cancel, [or say], 'You should switch from Health Net to Blue
Cross'-that's not appropriate," Conn says. "But it's certainly
appropriate for the physicians to let the patients know what insurance
he takes and how the patient can continue to see the physician if the
patient wants to. The law would prohibit health plans from putting in a
lot of these gag clauses, but sometimes they're in there anyway."
5 Locate a Contract's 'Gotchas.'
"To
me, the biggest problem that physicians have when contracting with
health insurance plans is that they fail to carefully review and
understand all of the provisions in the particular contract, from
operational, to financial, to termination," says Mike Bernstein, an
attorney with Schiff & Bernstein in Los Angeles. "You may not be
able to negotiate many changes to the agreement, but wouldn't you want
to know what the obligations are before signing?"
An experienced
lawyer can see some things that might not stand out to every doctor,
and Bernstein cites some common ones related to terminating a contract:
doctors may be required to give advance notice; doctors must send a
letter to notify patients; doctors may have obligations to store
medical records; doctors may be required to provide medical records to
new providers.
6 Beware Burning Limits.
In doctors'
liability insurance, every dollar spent in defending you can
reduce-dollar-for-dollar-whatever your indemnity limits are, says
Angelo. This leaves doctors with less coverage to settle a case, if
necessary. These "burning limits" can be delayed by a credit for a
certain amount of legal defense coverage, so that the amount of money
available for a settlement does not begin to reduce until the credit is
exhausted, he says.
In the 1996 case Lipton v. Lawyers Mutual
Insurance Company, Angelo successfully argued that if an insurer
believes that a probable liability case's damages may exceed policy
limits, it is the insurer's duty to inform the plaintiff that it has a
burning-limits policy that is about to start reducing. For example, a
physician's liability insurer might say, "Here's $1 million-we're
offering it to settle the case, and if you don't settle now, it's going
to burn, burn, burn away so that there will only be $750,000 by the
time you go to trial," explains Angelo. "And if there's an appeal,
there will only be about 500K after you exhaust appeal, so take the
money now," he says. "Then, if the insurance company refuses to settle
right then and there, you have activated the doctor's right to sue for
bad faith, and have the insurance company pay for the entire amount
recovered above his policy limits later on, because that's the measure
of damage."